Terms & Conditions

ORDERING

All prices are quoted in Singapore Dollars (SGD).

To order, fill up the order form found under the tab "ORDER FORM".

A confirmation invoice with payment details will be sent to your email address within 24hours.

Please check your junk/spam folders if you do not receive the invoice within 24 hours.

*Make sure that the correct EMAIL ADDRESS and MAILING ADDRESS (WITH POSTAL CODE) are correctly stated in the order form.

PAYMENT

All payment are to be made within 24 hours of invoice sent.

ThePandoraCloset accepts POSB/DBS ATM transfer or Ibanking ONLY.

A clear snapshot of the transaction receipt is strictly required for all ATM transactions.

(IMPORTANT: Please attach a snapshot of your receipt and keep the receipt until items has been received.).

Please do not make payment if the ATM machine is faulty and does not provide receipts. 

We will not entertain payments without receipt snapshots.

*ThePandoraCloset will not hesitate to take legal actions against fraud cases.

DELIVERY

All parcels will be dispatched within 3 working days after payment has been verified.

For registered articles, we will send you the RA codes within 2 working days after mailing out.

Please note that the speed of delivering is solely determined by SINGPOST. We are only responsible for mailing out.

We strongly recommend you to opt for registered postage to prevent lost mails via normal postage.

ThePandoraCloset will not be liable for lost mails sent through normal postage.

POSTAGE CHARGES:

Normal Postage: $1.50 (Apparels)

Normal Postage: $2.50 (Bags/Shoes/Bulky items)

Registered Postage: $3.75 (Apparels)

Registered Postage: $4.75 (Bags/Shoes/Bulky items)

EXCHANGE/REFUND POLICY

Strictly no exchange/refunds will be entertained due to colour difference.

Do give allowance to some difference in colours due to lightings and difference in screen resolutions.

All items will be checked and wrapped nicely in clear plastic bags before mailing hence no exchange/refunds will be made.

ThePandoraCloset is not responsible for the damage caused by SINGPOST's rough handling and no exchange/refund will be made.

Refunds will only be given if item is out of stock.

Exchange/refund will only be applicable within the first 7 days from date of purchase.

During exchange/refunds, items has to reach us within 5 maximum days after we are notified of the problem.

(Do note a clear snapshot of the item is needed for us to process your exchange/refund.)

Late mailing will not be entertained.

Returned item must be brand new/in original state, otherwise an exchange/refund will be ignored and returned item will be sent back within 5 working days via normal postage.

We are not liable for any lost mails in the exchange/refund process.

ThePandoraCloset reserves the rights to amend the terms & conditions from time to time without prior notice. Your purchase will signify your acceptance of the above terms.